We Appreciate
Your Business!
Sales
Hours:
Monday-
Friday: 7:00AM – 7:00PM EST
Saturday:
7:00AM -3:00PM EST
Sunday: Securely
Order Online 24 Hours a Day
Customer
Service Hours:
Monday -Friday:
7:00AM-5:00PM EST
Securely Order Online 24 Hours a
Day, 7 Days a Week, 365 Days a Year
We're Here To Help!
Shipping
Policy
PLEASE
READ POLICY CAREFULLY BEFORE USING THE SITE!
Free
Ground Shipping
For Limited Time: We
offer free UPS ground shipping on all orders within 48 contiguous states.
Selected large and oversized merchandise such as chandeliers, island & billiards
lighting, and etc.does not apply for free UPS ground shipping.
This offer can not be combined with any other promotional offer unless otherwise specified, and subject to change without notice.(Effective On All Orders Placed After 2/5/2008.)
back
to top back to home page
Expedited
Shipping Methods
We offer UPS or FedEx Next
Day Air ,Next Day Air Saver ,Next Day Air Early A.M., 2nd Day Air ,3 Day Select
Service is available for an additional charge. There is a shipping options area
to enter the shipping method into field to provide this information during the
checkout process.
back
to top back to home page
Shipping
Carriers
All standard shipping
will be done via UPS ground.
back
to top back to home page
Availability
Most orders ship within 5-7 business days
plus transit time,after the order has been placed. Because of the variety of items
we carry, your order will be shipped directly from distribution center that
stock the particular item you ordered, therefore you can excepted your order
to arrive in multiple shipments .
back
to top back to home page
Post Office
Boxes
Sorry, orders cannot be shipped to
P. O. Boxes, APO’s or C.O.D. A physical street address is required..
back
to top back to home page
Email
Confirmation
E-mail Confirmation will be sent
to you after your order is placed confirming your order. We will notify you
by e-mail with any issues or if your order appears to be backordered and give
you options to proceed and keep the order in place, change, or cancel your order.
Then you will receive e-mail with tracking information when made available.
We update our system daily to keep information as accurate as possible.
back
to top back to home page
Delayed
Orders
During the high volume around some
holidays, you may find some items to be delayed. If your item is delayed for
any reasons during normal shipping times, we will notify you and give you an
option to proceed and keep the order in place, change, or cancel your order.
back
to top back to home page
Shipping
Holiday Schedule
Holidays-Observes all bank and UPS
holidays including (New Year’s Eve, New Year’s Day, Christmas, Thanksgiving,
Martin Luther King’s Day , President’s Day ,Good Friday ,Memorial
Day, Independence Day , Veteran’s Day, Columbus Day)
back
to top back to home page
It is important for you to inspect your order shipment
carefully!
Returns Policy
ALL ITEMS ARE SUBJECT TO
20% RESTOCKING FEE ON ANY EXCHANGES OR REFUND, UNLESS DEFECTIVE. As
a courtesy, if you exchange an item for equal or greater value, we will reduce
your restocking fee to 10%.
Please
Note That All Clearance, Special Orders, and Discontinued Items Are Final Sales.
To ensure that your return is processed
properly and timely, please call our Customer Service Returns Department at
1-888-827-3912.SNSLamps.com customer service hours are Monday - Friday 7:00am
- 5:00pm EST. Please make a note of all detail information below.
- We cannot receive merchandise
that has not been installed.
- We do not accepted returns without
a Return Merchandise Authorization (RMA) number. To return an item, email
info@snslamps.com with your order number, name, phone number, and reason of
the return to receive a Return Merchandise Authorization (RMA).
- Must be made within 30 days of
receipt of your shipment. After the 30 days of receipt of your shipment, NO
RETURNS or EXCHANGES can be made. All shipping charges on returns
are non-returnable.
- Must arrive back in manufacturer’s
original packaging with all accessories and in resalable condition.
- All Returns Merchandise are shipped
at the customer’s expense.
- Must be fully insured and trackable.
Must ship back to this address
ONLY!
Ship
Returns To:
SNS Designs, Inc.
1635 Old 41 Highway Ste.112-193
Kennesaw, Georgia 30152
If any of these instructions have
not been completed – SNSLamps .com reserves the right to refuse any returns
that are not returned according to the guidelines set.
back
to top back to home page
100%
Satisfaction Guarantee
Shop from home with the comfort of
knowing that your order is backed by a 100% Satisfaction Guarantee. If for any
reason you are not satisfied with any item, return it for either an exchange
or a refund of the purchase price,excluding shipping cost and restock fee within 30 days of receipt of your shipment.
After the 30 days of receipt of your shipment, Absolutely NO RETURNS
or EXCHANGES can be made.(Effective
On All Orders Placed After 2/1/2008.)
back
to top back to home page
Payment
Options
SNSLamps.com currently accepts Visa,
MasterCard, Discover, and AMEX as valid methods of payment for all purchases.
You can safely enter your entire credit number via our secure server, which
encrypts all submitted information.Charges will appear as "SNS Designs, Inc." on your credit card statement.
back
to top back to home page
Alternate
Payment Method
In addition to credit card purchases
SNSLamps.com also accepts the following payment methods below.
Now Accepting PayPal: SNSLamps.com
welcomes Pay Pal users!
back
to top back to home page
Order By Fax
Payments by credit card via fax are
possible by faxing orders to 1-888-394-4210. Include the name, ship to -bill
to information, model numbers, descriptions, prices, method of payments, email
and contact phone number where we can contact you. Missing information will
delay processing of your order.
back
to top back to home page
Order By Phone
Don’t feel comfortable ordering
merchandise online? We’re happy to place an order by phone for you just
by contacting us at 1-888-827-3912, during customer service hours 7:00AM to
7:00PM to speak with Customer Service Representative directly.
back
to top back to home page
Sales Tax
Sales tax will only be assessed for
orders that are shipped within the State of Georgia (7%).We do not charged sales
tax on any orders shipped to other locations.
back
to top back to home page
Cancellations
Due to our commitment to process
orders quickly, there is a short period of time in which you may make changes
or cancel your order.
If you need to cancel or make changes
to an order, please call us within 1 hour from when you placed the order at
1-888-827-3912. Most orders are processed the same day, so we need to know as
soon as possible to cancel or make changes to your order. ORDERS CANNOT
BE CANCELLED BY EMAIL OR VOICEMAIL.
back
to top back to home page
Damaged Merchandise
Before accepting your delivery, you
are required to inspect each and every item for damage merchandise .Any damaged
merchandises that were not noted at delivery must be reported immediately in
receiving the merchandise or the freight company will automatically deny any
and claims and the merchandise will not be eligible for return.
If you should receive merchandise
that is damaged in–transit, please call us at 1-888-827-3912 immediately
with your order number, model number, name, tracking number and phone number.
We will file a claim with the carrier and order a replacement item for you.
back
to top back to home page
Defective
Merchandise
If for any reason your merchandise
is received as defective, please notify us immediately and it will be picked
up and replaced at our expense with the same item via prepaid shipping label.
back
to top back to home page
Processing
Credit Card Refund
Once the returned is received back
to our returns department, please allow 7-21 business days for our Credit Department
to issue a refund less restocking fees and shipping costs.
back
to top back to home page
Price & Typographical Errors
Prices and policies are subject to change without notice.
back to top back to home page
We at SNSLamps .com reserves the
right to change or amended the shipping, return, and general information, procedures
at any time without notification.
Thank you for shopping our site!
SNS Designs,Inc.
www.snslamps.com
customersupport@snslamps.com
Telephone: 1-888-827-9312
Fax: 1-888-394-4210
|
Shipping costs are retrieved by placing the item in the shopping cart and proceeding to checkout. You do not need to actually place an order during this step. The shipping prices are for the 48 contiguous United States. Alaska and Hawaii need to be calculated manually, via support ticket request. By default, we charge UPS Ground rates based on product weight. You may verify this by visiting http://www.ups.com. For faster shipping, please request as needed and we will provide appropriate quotes prior to any order being placed.
Shipping Policy
- All items SnSLamps.com sells are factory new unless otherwise specified.
Shipping Options
- UPS Ground Commercial/Residential
Guaranteed day-definite delivery to every address within the 48 contiguous states. Prompt, dependable, low-cost ground delivery makes UPS Ground an excellent choice for all your routine shipments. UPS Ground reaches every address throughout the 48 contiguous states. For all addresses within the 48 contiguous states, UPS guarantees the day of delivery for every ground package you ship. For guaranteed day-definite delivery schedules, please use the Transit Times or view a map based on your origin postal code. Scheduled delivery days are revised from time to time as changes in technology, distribution, and volume occur.
- UPS Next Day Air®
Fast, guaranteed delivery to every address in all 50 states and Puerto Rico . We guarantee delivery by 10:30 a.m., noon, or end of day the next business day depending on destination (noon or 1:30 p.m. on Saturdays). For customers located in Hawaii , Inter-Island Air offers next-business-day service for priority shipments to all addresses in Hawaii . Use the Quick Cost Calculator to determine shipping rates, service availability, and delivery time commitments for UPS Next Day Air. Next-day service coupled with up-to-the-minute tracking information makes UPS the right choice for all your overnight shipments.
- UPS Next Day Air Early AM®
When your shipments demand first-thing-in-the-morning delivery, choose UPS Next Day Air Early A.M. Faster, guaranteed overnight delivery on business days by 8:00 a.m. to major cities in the 48 contiguous states and by 8:30 a.m. to many other U.S. cities, including Anchorage, Alaska . Additionally, we deliver to literally thousands more ZIP Codes than anyone else. Use the Quick Cost Calculator to determine shipping rates, service availability, and delivery time commitments for UPS Next Day Air Early A.M.
- UPS Next Day Air Saver®
UPS Next Day Air Saver offers an affordable delivery option for those important shipments that require next-business-day delivery, but don't have to be there in the morning. We guarantee delivery by 3:00 p.m. or 4:30 p.m. to commercial destinations where UPS Next Day Air delivery is committed by 10:30 a.m. or noon, respectively. Shipments to residential locations within the Next Day Air Saver area are delivered by end of day. This service is not available to destinations where UPS Next Day Air is committed for end of day or is not available. Use the Quick Cost Calculator to determine shipping rates, service availability, and delivery time commitments for UPS Next Day Air Saver.
- UPS 3 Day Select® Commercial/Resedential
The ideal mix of economy and guaranteed on-time delivery, UPS 3 Day Select guarantees delivery by the end of the third business day to every address in the 48 contiguous states. Use the Quick Cost Calculator to determine shipping rates, service availability, and delivery time commitments for UPS 3 Day Select.
|
